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We’re a small team and love connecting with you. Whether it’s a quick question, order help, style tips, or sharing your favorite pieces, we're all ears!

FAQS - Before You Reach Out

Do you offer a warranty?

Yes! We offer a 90-day warranty for any faults from normal wear. If your piece breaks, we’ll repair or replace it. Learn more here!.

What materials are used in your jewelry?

Most of our pieces are crafted with 18k gold PVD and freshwater pearls, but materials can vary. Each item has a detailed description below—be sure to scroll through to learn more!

Is your jewelry water resistant?

About 70% of our pieces are water resistant, but a few designs are more delicate and should be kept dry. Each product page clearly lists care recommendations!

Where are you located?

We’re based in sunny Southern California, USA.

How long does shipping take?

Orders typically ship within 2–4 business days. You’ll receive a tracking number once your label is printed out and close to shipping!

Do you offer international shipping?

Yes! We ship worldwide. Shipping times and rates will vary based on your location and are calculated at checkout.

What’s your return or exchange policy?

We offer return for store credit only (no refunds) within 7 days of delivery, and items must be unworn. For all the details, please check our return and refund policy page to start a return, please go to our return portal.

Can I wear your jewelry in the ocean or pool?

While most of our water-resistant pieces can handle a dip, we always recommend checking the product description. Saltwater and chlorine can wear down certain materials over time.

Are your pieces hypoallergenic?

Yes, many of our pieces are made with hypoallergenic materials like gold PVD and stainless steel. If you have sensitive skin, just check the description for details!

How should I care for my jewelry?

To keep your pieces looking their best, store them in a dry place, avoid harsh chemicals, and wipe them down with a soft cloth after wear. You can also visit our Jewlery care page for cleaning tips!

Contact us

TO START A RETURN OR REPORT A DAMAGED PIECE - DO NOT USE THIS FORM, PLEASE SUBMIT VIA OUR RETURN PORTAL HERE!
For all other order inquiries, please email orders@lexnoeljewels.com so we can get back to you as soon as possible!

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