Thank you for shopping with Lex Noel Jewels! We want you to love your purchase, and we’re here to help if you need to exchange an item. Please read the following policy carefully to understand how returns and exchanges work.

To start a return, report a missing package, or submit a warranty claim please go to our return portal linked HERE. 

1. Store Credit Only — No Refunds

We want you to absolutely love your jewelry. While we don’t offer refunds, we do accept returns for store credit within 7 days of delivery—so you can choose another piece you're just as excited about.

Please note: we don’t offer direct exchanges, and return shipping is only covered if your order was purchased with Checkout+. Otherwise, you’ll be responsible for the cost of return shipping through our return portal.

2. Return Eligibility for Store Credit

To qualify for store credit, your return must meet the following requirements:

• The item must be unworn, unused, and in its original condition — all returns are carefully inspected before store credit is issued

• Return must be started via our return portal within 7 days of the delivery date

• All original packaging must be sent back with the item

• Items must include any original accessories and be shipped back in the original shipping box

• Must not be discounted by 30% or more

We reserve the right to deny store credit if the item shows any signs of wear or damage. If your jewelry arrives damaged or defective, please refer to Section 5 for next steps.

3. How to Request a Return

To begin your return for store credit, visit our Return Portal. You’ll need to enter your email address, ZIP code, and either your order number or tracking number to get started.

In the portal, you’ll be guided step-by-step through the return process. If your order was purchased with Checkout+, you’ll receive free return shipping. If not, you’ll be prompted to purchase a return label directly through the portal.

You’ll also have the option to schedule a free pickup of your return, so there’s no need to make a trip to the post office.

4. Shipping Returns

Customers are responsible for return shipping costs unless the item is defective or damaged (see Section 5).

If you selected Checkout+ at checkout, return shipping is covered and a prepaid label will be provided through our Return Portal. If you did not add Checkout+, you’ll be prompted to purchase a return label directly in the portal.

All return items must be shipped in Lex Noel’s original packaging, as it is specifically designed to protect your jewelry during transit. Items returned in non-original or insufficient packaging may not be eligible for store credit if damaged.

We also recommend using a trackable shipping method and adding insurance, as we cannot guarantee receipt of items lost or damaged in transit.

5. Damaged or Defective Items

At Lex Noel, we take pride in the quality of our pieces and want you to feel confident wearing them every day. If your jewelry experiences a defect within normal wear and tear, we’ll gladly repair it—on us—within 3 months of delivery.

To report a damaged or defective item, please log in to our Return Portal and submit clear photos of the issue so our team can review your case promptly.

We’re committed to making things right, which may include a complimentary repair or, in some cases, an exchange. Please keep in mind:

• - Damaged or defective items are not subject to the standard 7-day unworn exchange window, but must be reported as soon as possible.

• - Items are eligible for free repair within 3 months of delivery if the damage is due to a product fault and falls within the scope of normal wear.

Examples of damage not covered include:

• - Rips, snags, or broken parts caused by rough handling, impact, or misuse (e.g., being pulled, caught, or chewed)

• - Water damage to items marked as not water-safe in their product descriptions

We recommend carefully reviewing all product descriptions to understand care instructions, especially regarding water exposure and jewelry longevity.

If your item is approved for repair or replacement, Lex Noel will cover return shipping costs. If your case is not approved, you may still have the option to pay for shipping and repair should you wish to move forward with fixing the item.

6. Non-Returnable Items

Some pieces are extra special—whether they’re made just for you, part of a limited run, or marked as final sale. Because of their nature, the following items are not eligible for return:

• - Customized or personalized jewelry (including engraved, custom-length, or made-to-order styles)

• - Final sale items, including limited-edition collaborations, one-of-a-kind pieces, and others specifically noted in the product description

• - Gift cards

We always recommend reading product descriptions carefully before purchasing. If you're unsure whether an item is final sale, feel free to reach out—we’re happy to double-check for you before you place your order!

7. Processing Returns

Once your return arrives and has been inspected to ensure it meets our return criteria, we’ll process it and issue your store credit.

You’ll receive an email notification as soon as your return has been reviewed and your credit has been applied.

8. Additional Information

Please note that shipping times for exchanged items may vary.

We reserve the right to refuse exchanges if the item is returned damaged or worn or does not meet the above criteria.

9. What is Checkout+?

Checkout+ is an optional add-on at checkout that covers your return shipping. When you opt in, you’ll receive a prepaid return label—so you can return any eligible item for store credit, hassle-free.

If you choose not to add Checkout+, you can still initiate a return through our portal, but you’ll be responsible for purchasing your own return label.

All returns must meet the guidelines outlined in our Return Policy.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please go to our portal here.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Shipping & Combined Orders

We’re always happy to combine multiple orders placed close together whenever possible, it’s our way of helping you save on shipping whenever we can!

When orders are combined, you’ll receive a refund for any duplicate shipping fees so that shipping is only applied once per combined package.

Please note that the first order placed will always retain its shipping charge (if applicable). This helps cover packaging and fulfillment costs and allows us to keep things running smoothly.

Free Shipping Eligibility

Free shipping applies to U.S. orders of $150+ in a single checkout.
Smaller orders placed separately can’t be combined afterward to reach the free shipping minimum.

If your first order qualifies for free shipping (over $150), then any additional orders placed close together and combined for shipment will have their shipping fees fully refunded.

If You Place Multiple Orders

Here’s how refunds work when orders are combined:

• If your first order qualifies for free shipping ($150+): All additional combined orders will have their shipping refunded in full.

• If your first order does not qualify for free shipping: The first order’s shipping charge will remain, and all other combined orders will have their shipping refunded.

Examples:
✅ First order over $150 (free shipping)
→ All other combined orders’ shipping will be refunded.

✅ First order under $150 (paid shipping)
→ The first order’s shipping charge remains; all other combined orders’ shipping will be refunded.

 

Shipping Insurance & Lost Packages

We want every Lex Noel package to arrive safely at your doorstep. But on rare occasions, things can happen in transit, which is why we offer Checkout+ at checkout to protect your order from loss, theft, or damage after it leaves our hands.

If you added Checkout+ to your order, your package is fully protected. If your order hasn’t arrived or appears to be missing, please navigate to our Return Portal and follow the steps to report the issue. We’ll assist you right away with locating or replacing your package.

If Checkout+ was not selected, Lex Noel Jewels is not responsible for packages that are lost, stolen, delayed, or marked as delivered but not received. In these cases, you’ll need to contact the shipping carrier directly to file a claim or request further assistance.

We always recommend selecting a secure delivery location and keeping an eye on your tracking updates to ensure your jewels arrive safe and sound.

 

Thank you for choosing Lex Noel Jewels. We’re here to make sure your experience, from unboxing to exchanges, is as seamless and thoughtful as the pieces themselves!